Purpose of this Privacy Policy

Give music is committed to protecting your privacy. We will always process data in a lawful and fair manner, and this notice is an important part of our commitment to keeping you fully informed about how we use your information.


We do everything we can to keep your information secure and use it only for the purposes outlined in the Privacy Notice and as you intend.


This privacy policy aims to give you information on how Give Music collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product or service or take part in a competition.


This website is not intended for children and we do not knowingly collect data relating to children.


If you are under 13 years of age, please make sure that you obtain your parent or guardian’s consent before providing personal information.


It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


Changes to the Privacy Policy and your duty to inform us

We may occasionally change this Privacy Notice so please check it from time to time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.



Give Music is the controller and responsible for your personal data.

One you have read this Privacy Notice, if you have any questions on how we protect your privacy or deal with your data please email

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit

Give Music collects your personal information when you visit and use our website.


The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you.

Give Music collects different kinds of information depending on how, where and when it was gathered. In order for you to make the most of our services, we will collect information directly from you which may include your:


  • full name and title, address, date of birth, telephone number, email address

  • financial details (this is when you make a payment to us)

    • we will not keep this information beyond the time it takes to process your payment and it will not be retained on our web services. It will be transferred to our payment processing provider (Stripe) to collect and record your payment. Please ensure you have read the Stripe Privacy Policy and Terms and Conditions.

    • We will do our best to protect your personal information. However, we cannot guarantee the security of your data transmitted to our site before it reaches us, and any transmission is therefore at your own risk. 

  • billing address and delivery address.

  • assistance needs.

  • Personal messages.

  • Details of gift recipient information, personal preferences and age.

  • By providing us with this information, you are giving us permission to use that information to fulfil your booking, order, request or enquiry or to process payments in accordance with this Privacy Notice.

  • Where you have provided an email address we will contact you by email.


How is your Personal Data Collected

​We collect your personal information in different ways, when you:


  • sign up for our mailing list. You can change your mind or update your contact preferences at any time by emailing

  • Buy an event tickets online.

  • create an account on our website

  • subscribe to our service or publications

  • request marketing to be sent to you

  • enter a competition, promotion or survey; or

  • give us feedback or contact us.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation


Purposes for which we will use your personal data

Where Give Music is using your data for business purposes, to provide you with the service you’ve requested or to fulfil contractual obligations with you, it will be used to:


  • To register you as a new customer

  • Process and book your event including: manage payments, fees and charges collect and recover money owed to us

  • sign up to the schemes and services we offer

  • To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; or (b) Asking you to leave a review or take a survey

  • fulfil any contractual obligations we may have with you, for example to process payments under the contract of sale that is formed between us when you buy an event.

  • To enable you to partake in a prize draw, competition or complete a survey

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

  • get in touch with you to send you information about your booking or purchase, for example to send you booking confirmations via email or to let you know what to expect when you arrive

  • Give Music may use social media to advertise our productions and services to you. The type and detail of information that we can use to provide you with relevant ads will vary depending on the settings in your social media company account. You should check the relevant company’s privacy policy and whether you use that company’s messaging service (for example Twitter or Facebook). It is important that you check every company’s privacy policy and their terms and conditions of use – by using those websites, you may be giving us permission to access information from their accounts or services.

  • contact you to request your voluntary participation in consumer research either via email, on our website or in person.

How we use your data based on your consent

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. Where you have given Give Music consent to do so, we will:

  • put you on a mailing list and send you communications about upcoming events, offers, news, ways you can support us and general matters.

  • further our charitable aims (for example, by inviting you to participate in research or surveys, or to analyse and improve our fundraising work and services).

  • send you further marketing information about Give Music events that you might enjoy.

  • share your personal data with any third party for marketing purposes.


How to stop us contacting you


You have the right to ask us to stop contacting you at any time. If at any time you do decide that you no longer want us to get in touch with you please email


  • if you have asked us not to contact you, we may need to retain your name and contact details to put you on a suppression list (this is a record of people who have withdrawn their consent, and ensures we do not get in touch with you if you have chosen to do this)

Please note we will not be able to agree to your request if we need to keep contacting you in order to fulfil a contract with you.


Give Music, your data and third parties

We will never sell your data to any third party. We will not share your details with other charities, arts organisations or producers for marketing purposes.


We will only share information with other organisations where:

  • we have your permission to do so in accordance with this Privacy Notice

  • where it is necessary for a legitimate reason

  • it is required by law or regulation

  • it is connected with providing the services we offer (ie. website creator/manager/regulator)

Retaining your Data

We will keep the information you give us only for as long as we need it. This depends on the purpose we are using it for. For event buying information we will retain this for 10 years from your last contact.


We are required by law to keep a temporary record of the gift recipient's contact details for 21 days and assist NHS Test and Trace with requests for that data if needed. 

Your rights

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

    • If you want us to establish the data's accuracy.

    • Where our use of the data is unlawful but you do not want us to erase it.

    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Please email to exercise your rights.

Future amendments to this Privacy Notice

Our most recent version of this notice was published on 24 October 2020. It is subject to change and will be updated in line with Give Music matters or to comply with any applicable legislative or regulatory requirements, so please ensure you check this page from time to time. We will always do our best to notify you of any changes by getting in touch via email, if you have provided an email address to us.​


October 2020